WHEN CAN I EXPECT MY ORDER?
Standard orders are generally processed in 1 business days and take 3-5 business days to arrive. Expedited orders are processed within 1 day and take 1-2 business days to arrive.
- HOW MUCH DOES SHIPPING COST?
We offer complimentary shipping for Standard Shipping orders within the Unites States. Two-Day delivery costs a flat rate of $15 for backpacks nad $7 for our belt bags.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes. Orders can be placed through our website, although shipping rates and time may vary depending on the location. Please note the buyer is responsible for any additional custom duties or fees that may apply to the order based on individual country regulations.
However, customers in Japan are also eligible for free shipping.
WHAT IS YOUR RETURN POLICY?
P.MAI stands behind the quality of each of our products and offers a no-fuss return process. We will gladly refund or exchange new, unused merchandise purchased from the P.MAI website within 30 days of purchase. Buyers are responsible for shipping costs and therefore any original shipping costs are not refundable.Please contact our Customer Experience team at firstname.lastname@example.org to receive a free return shipping label. Note that price adjustments on previous purchases are not offered. We only accept returns that were purchased from the P.MAI website, and not from other retail locations. P.MAI reserves the right to modify its return and exchange policy.
DO YOU OFFER STUDENT OR MILITARY DISCOUNT?
Yes, please send us an email at email@example.com with your valid ID and we will send you a special 5% off code to use.